Frequently Asked Questions

WHO WE ARE

2X NBA Champion and Sportscasting Legend Kenny "The Jet" Smith has run summer basketball camps for over 25 years. With the current pandemic, in-person basketball camps are not happening. So Kenny Smith started the online Jet Academy to fill in that gap and get kids active and getting better at basketball at home, on their own schedule. Along with Kenny Smith and his coaches, Jet Academy has current NBA and WNBA Pro Players and Trainers providing an intensive basketball camp experience including drills, warm-ups, Pro tips, Q&A, video submission reviews, and more. On demand to watch as often as you like. Sign Up Today!
What age group is Jet Academy's Virtual Basketball Camp appropriate for?
Since our camps are now "virtual," all are welcome to participate however they feel comfortable in the environment of their choice. The lessons are designed for all ages and all skill levels. Once a live broadcast is done, the camper can go back and replay the lesson, slow it down, speed it up, try and match the Players moves at their own pace.
What do I need to participate?
You will need a WIFI/cellular connected device to watch the streaming video. A smartphone, tablet or laptop will work. No other device or software is required. You will also need basketball attire and a basketball. A hoop is recommended but not required.
What if I miss a live lesson?
These Camps will work with your schedule. If you miss a live lesson or just want to go through it again, it will be available for rewatching whenever you are ready. Just login to your My Camps Dashboard and it will be waiting. Scroll down to past days. Watch as often as you like! If you missed a week of camp, they are always available on demand for our members and at a discounted rate for non-members.
Where can I see more information about the Camps I joined?
All you need to do is LOGIN with the account info you registered with and you will see your Dashboard. All your camp details will be listed there. This is also where you will be streaming the sessions.
I don't see my order shown on My Camps Dashboard, what can I do?
Register or login, look for the orange link that says "Click here to sync your order id." on your My Camps page to sync your order. You'll enter your order number and the email you used for your purchase and we'll sync your order to your Jet Academy account.
Can I change/update my account email/name/photo?
Yes! LOGIN to your Dashboard and you will be able to change your account information. If you need to change your address or infor in the SHOP, use this link to accesss your SHOP account.
Why is the SHOP not accepting my login information?
Your SHOP account is connected to your CAMP account but has a different set of information to process your orders, like your address and payment information. To access your SHOP account use this link and you will be able to create a login for the SHOP to view your orders and make updates.
Where are the Past Days lessons for me to watch?
Just login to your My Camps Dashboard and scroll down to the Past Days. Current and Upcoming Days are at the top, Past are below.
I'm having technical problems with the Camp broadcast, what can I do?
Camp session broadcasts are all streamed through your web browser on either your smartphone, tablet or laptop. If you are having any trouble seeing or hearing the Camp session broadcasts, please email support@thejetacademy.com and please include what device you are trying to watch on, what browser, what operating system, and a screen capture if you can. We will troubleshoot with you.
I missed a Player's week! Can I still participate in their camp?
Yes! Since our camps are streamed, you can watch them any time, anywhere. All past player weeks are available now.
I ordered a shirt from Jet Academy awhile ago. Why hasn't it arrived yet?
We apologize for the delays. The pandemic has affected all levels of the current supply chain, making everything from getting inventory to the postal service delivery taking extra time. If you would like to know about your specific ordder, please email merch@jetacademycamp.com
What is your cancelation/refund policy?
We require 30 days notice for cancellation. If you want to cancel your monthly membership, please email us at support@thejetacademy.com and will cancel you membership in 30 days.

Before you join if you would like to see what the camps are like, please view photos from the camp and check out our Instagram and Facebook accounts to see video clips from the camps.

Other questions?

Please email us at support@thejetacademy.com and we'll get back to you right away!

For retail merchandise questions, please email merch@jetacademycamp.com

SEE CAMP LIFE

WHAT PARENTS ARE SAYING
"What a wonderful concept you have developed. I am a nurse and both myself and my husband work at our local hospital. This has been a stressful and challenging time for our family. My son has spent long days alone while we have been working and because of our situation, social distancing is a priority. Thanks to you, Caleb finally has something to look forward to and get excited about. This program gets him out from in front of the TV and he is engaged and getting exercise." - Jessica